Privacy Policy
R31 MX & Adventure Privacy Policy
Effective Date: [19th May 2025]
R31 MX & Adventure (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you visit our website, use our services, or interact with our community.
1. What Personal Information We Collect
We may collect the following types of personal information:
-
Contact Information – Name, email address, phone number, and mailing address
-
Rider Details – Age, experience level, emergency contact information
-
Booking & Payment Info – Service bookings, billing details, and transaction history
-
Account Details – Login credentials for our member portal (if applicable)
-
Communication Data – Your interactions with us via email, live chat, or social platforms
-
Website Usage Data – IP address, browser type, pages visited, and other analytics
We only collect personal information that is necessary for the delivery of our services or to comply with legal obligations.
2. How We Collect Your Information
We collect personal information when you:
-
Sign up for coaching sessions or events
-
Subscribe to our newsletter or updates
-
Join our Club Membership or online community
-
Participate in feedback, surveys, or competitions
-
Browse our website or interact with us via social media
-
Contact us directly via email, phone, or our website form
3. How We Use Your Information
We use your personal information to:
-
Deliver and manage coaching sessions, bookings, and services
-
Communicate with you about upcoming events, changes, and offers
-
Respond to enquiries and provide customer support
-
Improve our website, services, and community engagement
-
Send marketing updates (you can opt out at any time)
-
Comply with legal and regulatory requirements
4. Disclosure of Your Information
We may share your information with:
-
Third-party service providers (e.g., payment processors, booking platforms)
-
IT and website support professionals who help us maintain our systems
-
Sponsors or partners, only if relevant and with your consent
-
Authorities, where required by law or to protect our rights, property, or safety
We do not sell or rent your personal information to third parties.
5. Storage and Security
We take all reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure systems, limited access to data, and encryption where appropriate.
Some data may be stored securely by third-party providers (e.g., cloud-based booking and email platforms) who are compliant with privacy obligations.
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or outdated.
To make a request, please contact us at:
📧 [Insert Email Address]
7. Cookies and Website Analytics
Our website may use cookies to enhance your experience and collect anonymous analytics data (such as pages visited, time on site, and device type). You can disable cookies in your browser settings if you prefer.
We may use services like Google Analytics to understand user behaviour and improve our site.
8. Marketing Communications
If you’ve opted in, we may send you updates about new coaching programs, events, and community news. You can unsubscribe at any time using the link provided in each email or by contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll post the revised version on our website and update the effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to:
📧 support@r31mx-adventure.com.au
📞 0425 243 390
🌐 www.r31mx-adventure.com.au
R31 Terms and Conditions
R31 MX & Adventure – Terms and Conditions
Effective Date: 19th May 2025
Business Name: R31 MX & Adventure
Website: www.r31mx-adventure.com.au
Contact Email: support@r31mx-adventure.com.au
Phone Number: 0425 243 390
By accessing or using the services provide. d by R31 MX & Adventure, including coaching sessions, events, bike hire, memberships, and this website, you agree to the following Terms and Conditions. Please read them carefully.
1. General Overview
These Terms apply to all participants, website users, and customers (“you”, “your”) engaging with R31 MX & Adventure (“we”, “our”, “us”). By booking a service, participating in a session, or accessing our site, you agree to these Terms and our Privacy Policy.
2. Eligibility and Participation
-
Participants must meet the age, skill, and safety requirements for their chosen activity.
-
Children under 18 must have consent from a parent or legal guardian.
-
Riders must be physically and mentally fit to participate.
-
R31 reserves the right to refuse participation for safety or behavioural reasons.
3. Bookings and Payments
-
All bookings must be made through our official channels (website, email, or phone).
-
Full payment is required at the time of booking unless otherwise arranged.
-
Prices are listed in Australian Dollars (AUD) and may change without notice.
-
No refunds for no-shows or late arrivals.
4. Cancellation & Rescheduling Policy
-
Cancellations more than 72 hours before the session: full refund or reschedule
-
Cancellations within 72 hours: reschedule only (subject to availability)
-
Cancellations within 24 hours or failure to attend: no refund or reschedule
-
R31 may reschedule due to weather, track conditions, or unforeseen circumstances. You’ll be notified and offered a new date or credit.
5. Safety and Risk Acknowledgement
Motocross and off-road riding carry inherent risks. By participating, you acknowledge:
-
You accept full responsibility for your own safety (or your child’s).
-
You understand the physical risks involved, including the potential for injury or damage.
-
You release R31 MX & Adventure, its staff, and partners from liability for injuries, losses, or damages incurred during participation.
All riders must:
-
Wear appropriate safety gear (helmet, gloves, goggles, long sleeves, pants, sturdy boots).
-
Follow all coach instructions and track rules.
-
Report any injury or unsafe condition immediately.
6. Bike Hire Conditions
If you are hiring a dirt bike from R31:
-
Bikes must be used only during the supervised session and returned in good condition.
-
Any damage caused by negligence may be billed to you.
-
R31 reserves the right to cancel or end a hire if safety rules are not followed.
7. Club Memberships and Online Access
Club members enjoy benefits including access to online forums, resources, and virtual events like R31 Pitstop. By joining, you agree to:
-
Respect others in the community and maintain a supportive, inclusive environment.
-
Avoid sharing your login or materials outside the membership.
-
Refrain from posting offensive or inappropriate content—violations may result in termination of membership without refund.
8. Intellectual Property
All content on the R31 website, including videos, courses, coaching materials, branding, and merchandise designs, is protected by copyright.
You may not:
-
Reproduce, republish, or redistribute our content without written permission.
-
Use our name or logo without approval.
9. Marketing and Media Consent
By participating in events or sessions, you consent to R31 MX & Adventure capturing photos or videos that may be used in promotional material. You may opt out by notifying us in writing prior to the event.
10. Limitation of Liability
To the fullest extent permitted by law, R31 MX & Adventure will not be liable for any:
-
Indirect, incidental, or consequential damages
-
Injury or harm resulting from your participation
-
Errors, delays, or service interruptions
11. Changes to Terms
We may update these Terms at any time. Changes will be posted on our website with the new effective date. Your continued use of our services constitutes acceptance of any updated terms.
12. Governing Law
These Terms are governed by the laws of the Australian Capital Territory and NSW and are applicable federal legislation.
13. Affiliation and Compliance with Governing Bodies
R31 MX & Adventure is proudly affiliated with Motorcycling NSW and Motorcycling Australia. As part of this affiliation:
-
We operate under the governing rules, policies, and codes of conduct established by these bodies.
-
All official coaching sessions are conducted with valid Motorcycling Australia Coaching Permits.
-
Rider participation in endorsed programs requires appropriate rider insurance or licensing as stipulated by Motorcycling Australia.
-
We are committed to maintaining high standards of safety, professionalism, and regulatory compliance in all activities.
It is the responsibility of each participant to ensure they have the correct MA licence or insurance coverage before attending any session. R31 staff will provide guidance on how to obtain these if needed.
14. Contact Us
If you have any questions about these Terms and Conditions, please get in touch:
📧support@r31mx-adventure.com.au
📞 0425 243 390
R31 Cookies Policy
R31 MX & Adventure – Cookies Policy
Effective Date: 19 May 2025
At R31 MX & Adventure, we value your privacy and are committed to being transparent about how we collect and use data. This Cookies Policy explains how and why cookies and similar technologies are used when you visit our website.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites remember your preferences, improve your browsing experience, and collect information about how you interact with the site.
2. How We Use Cookies
We use cookies on the R31 website for the following purposes:
-
✅ Performance & Analytics – To understand how visitors use our website (e.g., which pages are visited, how long users stay), helping us improve content and functionality.
-
✅ Functionality – To remember your preferences (like language or region), so you have a smoother experience next time you visit.
-
✅ Security – To help detect fraud or abuse and keep our website safe and secure.
-
✅ Marketing – To tailor content and promotions based on your interactions, and to measure the effectiveness of campaigns.
3. Types of Cookies We Use
-
Session Cookies: Temporary cookies that expire when you close your browser.
-
Persistent Cookies: Remain on your device for a set period or until deleted.
-
First-Party Cookies: Set by R31 MX & Adventure.
-
Third-Party Cookies: Set by external services we use (e.g., Google Analytics, YouTube, Meta/Facebook).
4. Third-Party Cookies
We may use trusted third-party services that set cookies to provide features like:
-
Website traffic analysis (e.g., Google Analytics)
-
Embedded videos (e.g., YouTube)
-
Social media interaction (e.g., Facebook Pixel)
These third parties have their own privacy and cookies policies, which we encourage you to review.
5. Managing Cookies
Most web browsers automatically accept cookies, but you can change your settings to decline or delete them. However, doing so may affect how our website functions.
You can manage or disable cookies through your browser settings:
-
Chrome: Settings > Privacy and Security > Cookies and other site data
-
Firefox: Options > Privacy & Security > Cookies and Site Data
-
Microsoft Edge: Settings > Cookies and Site Permissions
6. Changes to This Policy
We may update this Cookies Policy from time to time. When we do, we’ll update the effective date at the top of the page. Please check back regularly to stay informed.
7. Contact Us
If you have any questions about this Cookies Policy or how we use cookies, feel free to contact us at:
📧 Email: info@r31mx.com.au
🌐 Website: www.r31mx.com.au